Frequently Asked Questions

This information has been designed to assist you to use our service more effectively. If you don’t find an answer or need further help, feel free to contact us.

F.A.Q ANSWERS

General

We are an online drinks store who specialises in champagnes, wines and spirits. You can read more About Us.

We appreciate it when people link to our website because it gives us more exposure. So feel free to copy and paste URLs anywhere you like, especially where it relates to the events, parties, weddings, and the alcoholic beverage industry in general.

We are inspired when customers are satisfied with our service, which is why we always do our best to provide a great service. However, there may be a few lapses on our part, and we apologise for this. Feel free to complain about something (or anything), we’d gladly listen to and help you. Contact our customer service team today for any complaint you may have.

Kindly go to the Contact Us page to get in touch. We are expecting to hear from you.

Drinks.ng is open for you to place and track orders 24 hours a day, 365 days a year. You can also visit our 24-hour  store at 292E Ajose Adeogun, Victoria Island, Lagos.

Ordering

Simply add products to your shopping cart and follow the checkout procedure to place your order. If you experience any technical issues, please call us and we’ll take your order over the phone.

We have a minimum order of N30,000 and an unlimited maximum order requirement.

It is best to use our online system to place your orders, but we understand that sometimes you may like to speak to someone or there may be technical issues. You can always contact our customer services team if you would like to place an order over the phone or send your order via email to [email protected]

You may cancel your order once it has been placed. You have up to 72 hours to cancel your order. Please view our returns policy for further details.

Payment

Yes! Your transactions are secure. To give our customers confidence and integrity we use SSL to protect and secure transactions between your web browser and our servers. Your payment information is not made visible or accessible to the outside world as our servers are maintained and hosted in a secure location.

We accept all major credit and debit cards. We only accept cheques for B2B customers and cash on pre-discussed situations. You can also pay for drinks using Paystack or Visa QR code.  Payment options are given during the checkout process.

Delivery

Delayed orders can occur due to some reasons which may include payment failures, shipping problems or even us (after all mistakes can be made). We ask that you allow for 2-3 working days to receive your order within Lagos. You can still contact our customer services team, who will be happy to help.

Our dispatch riders will deliver to you. When our dispatch riders are fully booked, we contract a courier service to get your orders across to you.

Same day delivery service only applies to orders within Lagos Island. We deliver to Lagos Mainland within 48 hours after you have made payment. Also, deliveries outside Lagos take between 5-7 working days.

Do you deliver and how much is the delivery charge?

We have a standard delivery charge for deliveries within Lagos metropolis. An extra charge is added for deliveries going to the outskirts of Lagos. Deliveries fees to other states are determined according to the weight of your order.

Yes. This option is given to you during the checkout process. Please take care when entering your delivery details.

Yes. You can order to store and pick up your order at our 24-hour store at 292E Ajose Adeogun, VI, Lagos.

Shipping bottles and (fairly) fragile products can lead to damages whilst your order is in transit. Your orders are always carefully packaged before being dispatched and we instruct our courier service providers to treat them with care. Should you receive a damaged or faulty product, we will always replace the same for you. Kindly view our returns policy for further information.

Returns

Please view our Returns Policy for further details.

You will need to pay postage on all items returned to drinks.ng. Please view our returns policy for further details.

Support

We are always happy to help so If you require any assistance, kindly use the chat on the website or get in touch with our customer services team.

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